Fixing a MacBook that Won't Boot: Solid Black Screen, Solid White Light

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My good fried Ryan (RHO) had this MacBook that he toted with him to Alaska where before his return to Texas essentially died. The symptoms were simple but seemingly terminal. When trying to start the computer all you got was a black screen, a noisy cd drive, and a solid white power light. No chime, no nothing...

I took a trip down to see Ryan in Austin before the fall semester started. I was able to find that applying pressure to the bottom of the computer casing would allow the computer to boot and to be fully operational. I had encountered a very similar issue on a iBook that I previously owned, and apparently many others experienced the same issue as that is how I learned of the solution. On my previous iBook one of the chips was suspect to coming unsoldered or wasn't soldered properly to begin with. On the iBook many people encountered the same issue with the same chip. I did some googling for Ryan's MacBook but never found any indications of a widespread issue with a similar description. So we just tore the computer open to see if we could immediately see something that would be relevant to the issue.

Photo of iBook bad chip/logic board

The iBook that I fixed earlier in the year was easier to troubleshoot these kinds of hardware issues by nature of the assembly and case design. On the iBook the logic board resided on a chassis that was essentially sandwiched between the keyboard and upper casing and the bottom casing. This allowed the computer to remain operational even though it had it guts spilled out on the floor. You can see photos of the operation on my previous iBook on my Flickr page. However, if I remember right, the design of the MacBook doesn't make it as easy to make small tests on the logic board while assembled in the computer. This isn't a big deal but I didn't feel comfortable assembling the computer out of the chassis while in Austin. The place we were at just wasn't set up for it. We never did find anything that looked immediately obvious so we just placed some hot glue around the area that we had been applying pressure to in hops that we would get lucky and so that we could put it all back together and have some fun around A-Town.

Photo of Failed MacBook "Hot Glue" Hack

The computer wasn't by any means fixed after that but it bought Ryan a little time to work on it as long as he left it flat on a table. A few weeks later Ryan found himself with a new job and a new MacBook so the next time I saw him he just gave me this old MacBook and asked me to get the data off some day when I had time.

Well now that the semester is over and my desk is relatively clear I now have time. This situation worked out really well as I kinda promised someone dear to me that I would get them another Mac after theirs died. God that is another story all of it's own, but kind of related. Any ways back to this MacBook, I currently have it clamped down to my desk with a BIC pen underneath it so that I don't have to be the one to apply pressure to it for the 2-3 hour process of backing up all of the data.

Photo of MacBook after "clamps"

Before I backed all the data up I tried booting this computer, it seemed like it was going to totally boot OSX then after all the preboot screens finished it took me to a plain blue background with the spinning dial. Something wasn't right. So after I finished backing up all the data I let Disk Warrior take a crack at things and it totally worked. I really wanted to salvage this install for testing since the Optical drive on the notebook is totally jacked up, I think RHO tried putting a doughnut in it or something.

Photo of current MacBook after Disk Warrior repairs

After spending several hours troubleshooting the board, testing many hypothesis, random combinations and other ideas I finally feel comfortable reproducing the error and avoiding the error but I was never able to identify the exact fault. I do know that the issues related to applied pressure and the resulting Black screen are related to the first DIMM slot (furthest left when viewing the screen). If I do not place memory in this slot the computer works fine however it is related to the actual slot or related on board hardware and not the memory its self. The region of the DIMM then becomes pressure sensitive when there is memory in both slots or just the suspected bad slot.

Photo of problematic DIMM slot

There is a screw that attaches the logic board to the plastic casing between the two DIMM slots. I found that the plastic screw holder had just broken off so this screw was not securing the logic board. I don't know if that is related but I thought I would mention it. I found several screws that were broken in this manner. I really have to say that the casing on these laptops is not very durable at least compared to previous models.

I did find something else kind of interesting while digging around inside this computer. I found about four pieces of a very fine wire, maybe speaker windings or possibly even induction windings, don't know but here is a photo. There is obviously an insulating core that this fine tin looking metal is wrapped around to form the wire but that's all I could get with my eyes. It is about the thickness of a hair, ideas appreciated.

Photo of one piece of the wire debris

You can see all the photos from this hack job on my Flickr Page.

Comments

Wow

Thanks a ton! I couldn't get the machine to boot by applying pressure, and I tried in several different slots. I am able to get my Macbook to boot by removing the RAM from the left slot. Both sticks of RAM appear fine, but like your machine my left slot seems to be fried. Back to 1 GB of RAM I guess.

It worked!

Oh my goodness bro...You have no idea how much you helped me today...Thanks so much dude...I was ruining the 4th of July for my family being so gloomy about my Macbook Pro having this issue since this morning!

Thanks again man you're a lifesaver,

Chris

Did anyone go back to Apple after finding this fault?

I am trying to get them to repair my macbook under repair extension, as this seems like a manufacturing fault. They are telling me there is no extension program for this though.

Anyone else? If so, could you give me some kind of reference to go back to them with, ie a serial number of a repaired machine? I know I'm asking a huge favour, but was duped into spending another $2000 on a macbook to replace my other one.

Apple's response

I have the same issue and alleviated it by taking out one DIMM also. I called apple and explained the exact problem and even referenced this website. They said this problem has never been reported before and therefore won't do anything about it. My computer is out of warranty so I'm essentially stuck. A little research on Mac logic boards and 'dry solder connections' showed that some iBooks had a very similar problem. Its unfortunate, but it definitely is a manufacturing flaw that Apple doesn't seem willing to correct. Most likely it doesn't show up for a few years at which point a significant number of people simply move on to new computers.

why hello

I am experiencing this same problem i am having with a friends macbook...

Black screen, hard driven buzz, solid white light.. nothing else..

I did a little bit of tinkering (not sure if it was pressured enabled) and it would come on... from there i thought i fixed it with the troubleshooting guidelines (hold c, control option pe... etc..) but it did it again right after the 6th or so successful restart...

I researched and came acrossed your very interesting findings and sure enough, holding pressure or banging above the cd slit worked got me another successful start. I am going to take it apart tomorrow and mess with the dimms.

assiduous27@gmail.com

Did you see this link?

I'm glad that you found the information useful. I don't know if I ever stated that I was able to permanantly resolve this issue on this particular iMac by removing the memory from that first (far left) DIMM slot. The computer has not had any issues since.

If your having an issue with an iBook you might should check out the following link. This is the hack that I implemented on the first dead iBook that I documented above.

http://www.coreyarnold.org/ibook/?p=20

Cheers,
-Matt

Thank you, Matt!!!

This MacBook has been sitting on a shelf for two years. Took it out tonight to - for the umpteenth time - try to figure out why (after a memory upgrade) the machine had gone belly-up. Your suggestion - to remove the far left DIMM slot -- WORKED!! I so didn't want to spring for several hundred dollars at the Genius Bar to solve this. Thanks so much for sharing this info - and thanks for this site. It also addressed that the DIMM had to be pushed in far harder than I imagined was safe. YAY!

Did anyone go back to Apple after finding this fault?

I am trying to get them to repair my macbook under repair extension, as this seems like a manufacturing fault. They are telling me there is no extension program for this though.

Anyone else? If so, could you give me some kind of reference to go back to them with, ie a serial number of a repaired machine? I know I'm asking a huge favour, but was duped into spending another $2000 on a macbook to replace my other one.

Really funny. The exact same

Really funny. The exact same thing happened to my old macbook to. I googled around the problem but all I found was the "truth of a dead logic board". Then I somehow found your page, read it, tried to boot my macbook while doing pressure under and it booted! It seems to work flawless for now. And I've got some urgent jobs to do with my macbook so you saved my life! I can't thank you enough!

where do you apply pressure

where do you apply pressure exactly my mac is totally dead all the same things , hard drive buzzing , cd drive going , solid white light , nothing else works , safe mode- no , power/pram reset - no , is x / app installation cds-no , in a differerent country can't bring to a mac store so help would be very Much appreciated

OH MY GOD... SAME THING... DEC 11, 2009 PLEASE HELP ME

I'm working along, actually doing a 'carbon copy' backup of my main partition... and all of a sudden my Mac freezes. I hit the power button and try to restart... Black screen, no harddrive initiation, solid white power light... TOTAL PANIC TIME!

Nothing seem to work. Im a PC person just getting my feet wet on the mac, or guess u could say drowning now. Used mac I bought from someone.. so no warranty or anything like support. Figured from my Pc experience that since I wasnt hearing the drive initiate that my hard drive had died... (again im not a mac person so... black screen didnt really clue me into anything), running on the assumption that i only needed to replace the harddrive.

I ran out to best buy and bought a new one... kinda chatted with a mac techie there about my problem and he seemed to agree that that could be the problem and that I could possibly install my os again from my backup external harddrive ( he never lookd at the actual computer -- so his ignorance, that i became aware of at the next computer shop where I was going to buy a mac mini screwdriver to try out my plan,-- sry rambling - ignorance excused.

So I went on to the next computer store. Where the guy actually lookd (not open up - but tried to keyboard some stuff and power on/off. Nothing worked. He said that more likely it was a logic board gone dead.

Figuring all was lost I came home and began searching for a cheap mac to buy to replace what I got.. WHITE MACBOOK 13 ...

HERE'S THE INTERESTING PART...

I just reached over and hit the power button...(this is a good 19 hrs since this disaster started) ... and the damn thing booted...

Figured while it was up... DO BACKUPS ... which i did. Both partitions.. took about 20 min.
Was just coping one other directory over to my backup drive ... when it froze up on me again.

Now, back to the same problem I had 20 hrs ago...

IS IT POSSIBLE FOR A LOGIC BOARD TO DIE, THEN RESURRECT ITSELF AND THEN DIE AGAIN???

The info on the drive was fine... got my backups... kinda nice not to lose... but without a computer ... not real useful.

PRESSURE??? WHERE??? I'm so lost!
ANY ONE OUT THERE, FOR THE LOVE OF GOD, PLEASE HELP ME

STILL IN FULL PANIC MODE!